Privacy Policy

1. Introduction

Gearwright ("we", "us", "our") operates a watch repair workshop located at 145 Beach Road, Pattaya, Bang Lamung, Chonburi 20150, Thailand. This Privacy Policy explains how we collect, use, and protect personal information submitted through our website at gearwrighty.blog and through direct interactions at our premises.

We are the data controller for the personal information described in this policy. If you have questions about how we handle your data, contact us at [email protected].

2. Information We Collect

We collect only the information necessary to provide our watch repair services and respond to enquiries.

Information you provide directly:

• · Full name
• · Email address
• · Phone number (optional)
• · Message content or watch description submitted via contact form

Information collected automatically:

• · IP address and browser type (via server logs and analytics)
• · Pages viewed and time spent on site
• · Cookie preference data stored in browser localStorage

Legal basis for processing:

• · Contract performance: processing necessary to respond to service enquiries
• · Legitimate interest: website analytics to improve the user experience
• · Consent: optional analytics and marketing cookies, where accepted

We retain contact form submissions for up to 24 months. Server log data is retained for up to 12 months. You may request deletion at any time.

3. How We Use Your Information

• · To respond to watch repair enquiries and arrange service appointments
• · To contact you with updates on a watch currently in for service
• · To maintain a record of jobs for quality assurance purposes
• · To understand how our website is used and improve its content (analytics, where consented)

We do not sell personal data to third parties. We do not use your information for unsolicited marketing without your prior consent. We do not make automated decisions based on your personal data.

Third-party services that may process data:

• · Google Analytics (website usage statistics, where analytics cookies are accepted)
• · Google Maps (embedded map on our website — Google's privacy policy applies)
• · Email hosting provider (for processing contact form submissions)

4. How We Protect Your Data

• · Website served over HTTPS with TLS encryption
• · Contact form data transmitted securely and stored on access-controlled servers
• · Access to customer records limited to Gearwright staff directly involved in service delivery
• · No personal data stored in publicly accessible locations
• · In the event of a data breach affecting your personal information, we will notify you within 72 hours of becoming aware

5. Cookies

Our website uses cookies to remember your consent preference and, where you have agreed, to collect analytics data on how the site is used. Essential cookies required for the site to function are always active. Optional analytics and marketing cookies are only set with your consent.

For full details on cookie types and how to manage your preferences, see our Cookie Policy.

6. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), you have the following rights regarding your personal data:

• · Right of access: request a copy of the personal data we hold about you
• · Right of rectification: request correction of inaccurate data
• · Right of erasure: request deletion of your data where there is no overriding reason to retain it
• · Right to restrict processing: request that we limit how your data is used
• · Right to data portability: receive your data in a structured, machine-readable format
• · Right to object: object to processing based on legitimate interest
• · Right to withdraw consent: withdraw any previously given consent at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days. You may also lodge a complaint with Thailand's Personal Data Protection Committee (PDPC) if you believe your rights have not been respected.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policy of any third-party site you visit.

8. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from persons under 18. If you believe a minor has submitted data through our website, contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

10. Contact

For any privacy-related questions or to exercise your data rights: